If you do not see your question above, please contact us by email and we will contact you as soon as possible.

How do I run pdfFactory?

For instructions, click here.

How can I improve graphic quality?

Try turning off the image downsampling and JPEG compression in the pdfFactory Printing Preferences Graphics tab in the Windows Printers/Faxes folder.

How do I remove the trial version banner?

Enter the registration code you received in your purchase confirmation email into the About tab when you next print to pdfFactory.

Why do I get an error message when I click the Send button?

This could happen if the email client you are using is not MAPI compatible or if the default email client is not configured. To configure the default email client, click the Settings tab and then click the Email settings button. Select the desired email client, exit the dialog box and try again. If you are using Outlook, try using the Detect and Repair function on the Help menu.

Why are my PDFs scaled to a smaller size than the original document when printed from Acrobat?

This is because Acrobat is scaling the document. To resolve this, uncheck all the scaling options in the Copies and Adjustments section in the Acrobat Print dialog box.

How can I convert a number of files to PDF without opening and printing each of them?

1. Open the Printers/Faxes folder in the Windows Start menu and set the default printer to pdfFactory.
2. Open the pdfFactory Printing Preferences (right-click the pdfFactory icon)and turn off the dialog box display.
3. Open a Windows folder containing the files and group select them.
4. Right click and select the "Send to" menu and then select pdfFactory.

This will print all the files to pdfFactory. pdfFactory will create a PDF file in the autosave directory for each file.

Why am I experiencing slow printing to pdfFactory?

Try uninstalling all printers and then reinstalling them, testing with pdfFactory after each installation. This should solve the problem.

Does pdfFactory preserve URL links in documents?

pdfFactory Pro supports URLs in standard such as http://, file:// and standard email addresses. It does not support links that contain anything other than a fully spelled out URL or file designator.

What version of PDF does pdfFactory support?

pdfFactory supports PDF 1.2, 1.3, 1.4 or 1.5 depending upon the requirements of the document. We try to use the lowest version possible in order to maximize Acrobat Reader compatibility.

Can I download old versions of pdfFactory?

pdfFactory 2
pdfFactory 2 Server Edition
pdfFactory Pro 2
pdfFactory Pro 2 Server Edition

How do I remove the margins in pdfFactory?

Margins can be removed from the pdfFactory properties in the printers folder. Right click on pdfFactory and select Properties (Win9x) or Document Defaults (NT) or Printing Preferences (2K/XP) and set the pdfFactory margins to 0.

How do I combine documents into a single PDF?

pdfFactory will automatically combine documents for you once the pdfFactory screen is displayed. Just keep printing to pdfFactory and the preview display will update when new print jobs are received.

What is the difference between Acrobat and pdfFactory?

Even if you own the full blown Acrobat product, pdfFactory is very useful for the following reasons:

Does pdfFactory work with Terminal Server/Citrix Metaframe?

Yes, it does. Please see our Server Editions for more information.

How do I install pdfFactory using the Add Printer Wizard?

In some cases the installation of pdfFactory fails to properly install the driver in your Printers folder. When this occurs, pdfFactory must be installed from the Printers folder using the Add Printer Wizard.

Windows XP/2000 (requires Administrative privileges)

1. extract all the pdfFactory files into a temporary folder on your hard disk, e.g. c:\fptemp. WINRAR is necessary to extract the files and can be downloaded here.
2. uninstall any existing version of pdfFactory on your system:
   
   Using the Start menu, Run, type the command "c:\fptemp\setup /uninstall" (without the quotes) to uninstall. Do this even if the pdfFactory printer is not visible in your Printers folder, because it will clean up any remaining traces from an unsuccessful installation.
   
   Make sure to reboot your system after uninstalling, before you proceed with the new installation.
3. After rebooting, run the command "c:\fptemp\setup /inf" (without the quotes). This will create the INF files necessary to perform an Add Printer Wizard installation.
4. open the Printers folder
5. from the File menu, run the Server Properties command
6. click on the Ports tab
7. check if the port fpp3: appears in the list of ports. If it does, click Cancel and skip the next 5 steps.
8. click the Add Port button, then click New Port Type
9. when prompted for a folder name, enter c:\fptemp and click OK. If you get a Windows "Hardware Installation" warning about Windows Logo testing, just click "Continue Anyway".
10. in the list of printer ports, make sure that fpp3: is highlighted, then click New Port
11. click Close to dismiss the "Printer Ports" dialog
12. click Close to dismiss the "Print Server Properties" dialog
13. in the Printers folder, double click the Add Printer icon
14. click Next on the initial Welcome screen
    
    select Local Printer as the printer location. Make sure that the "Automatically detect and install my Plug and Play printer" is NOT checked. Click Next to continue.
15. select fpp3: from the list of printer ports, then click Next
16. when presented with a list of printer choices, select Have Disk, then enter c:\fptemp and click OK
17. select FinePrint pdfFactory from the list of available printers and click Next
18. if Windows asks if you want to "Keep existing driver" or "Replace existing driver", choose "Replace existing driver"
19. when prompted for a printer name, accept the default name "FinePrint pdfFactory" and click Next
20. do not share the printer
21. do not print a test page
22. click Finish to complete the wizard. If you get a "Digital Signature Not Found" message, just click Yes to continue. If you get a "Hardware Installation" warning about Windows Logo testing, just click "Continue Anyway".
23. after the printer installation is completed, you will need to logoff Windows and re-logon (click the Start menu, then select Shut Down) once before you use pdfFactory.

How do I get technical support?

First make sure you are using our latest version before you send a tech support request. We are constantly improving the product and fixing problems.

You can email us at support@fineprint.com for technical support. Please indicate the following in your request:

1. your operating system
2. pdfFactory version number
3. whether the pdfFactory preview is correct or not
4. the applications you are using
5. a copy of the original application file if appropriate